Retail Audit OS for mystery shopping teams

MystricPro

Plan mystery shopping campaigns, assign field work, collect evidence, run QA, publish client-ready reports, and track corrective actions in one operating system.

Business workflow

From setup to client action, every role has a clear handoff

01SetupCreate tenant, company, campaign, survey template, score weights, coverage rules, SLA, and working areas.

02PlanningSelect branches, visit windows, shopper groups, due dates, routing, workload, and capacity.

03Field VisitShopper accepts the job, checks in, completes the survey, uploads photos, audio, receipts, and documents.

04QA & ValidationReviewer checks answers, evidence, GPS, time logs, scoring logic, and sends revision or approval.

05PublishSystem calculates scores, generates dashboards, exports PDF/Excel reports, and publishes final results.

06Client ActionClient reviews reports, compares branches, creates action plans, tracks fixes, and follows up.

System workflow

A complete operating model for fieldwork, QA, reporting, and client follow-up

Admin / Designer

Create company Create campaign Build survey template Set scoring weights Define areas and SLA Publish campaign

Scheduler

Plan coverage Select branch window Select shopper Assign work Send notifications Track progress

Shopper

Accept job Travel to branch Check in Complete survey Upload evidence Submit work

QA Reviewer

Receive submission Review answers Review evidence Check logic and score Request revision Approve

System

Calculate score Generate dashboard Create reports Publish results Notify client

Client

Open dashboard Analyze results Download report Create action plan Track fixes

Platform modules

Core modules for daily operations

Campaign

Campaign & branch planning

Manage multiple companies, campaigns, and high-volume branch lists with fast search, filtering, and structured operating data.

Template

Survey template versioning

Store questions, scoring rules, CS requirements, fail/N/A reasons, evidence requirements, and publishable schema versions.

Shopper

Mobile field execution

Mobile forms, smart filling, validation, photo and audio upload, transcript workflow, and locked states after submission.

QA review & RFA

Review shopper submissions, inspect evidence, open RFAs, request revisions, and approve work before publishing.

Report

Client dashboard & export

View HTML reports, download PDFs, export Excel files, manage report versions, and expose only published results to clients.

Security

Login, RBAC, audit log

Session login, two-step admin verification, role guards, and audit events prepared for immutable backend logging.

Deployment stack

Designed for secure data, media evidence, and reporting at scale

MystricPro is prepared for durable records, controlled API workflows, secure evidence storage, report generation, and notification services across multi-branch audit programs.

PostgreSQL Prisma ORM Express API JWT + RBAC MinIO/S3 Redis Queue